Privacy Policy
Last Updated: September 26, 2026
Javi's RV Services Center ("we," "us," or "our") operates javisrvservicecenter.com (the "Website"). This Privacy Policy explains how information you submit through our Website may be collected, used, stored, protected, and shared. By using our Website or submitting a service request, you consent to the practices described here.
1. Information We Collect
We collect information you voluntarily provide when you contact us, request a service appointment, or request a repair estimate. This may include:
- Contact details — name, phone number, email address, and mailing address.
- Vehicle information — RV year, make, model, vehicle type (Class A, B, C, fifth wheel, travel trailer, toy hauler, truck camper), and VIN if provided.
- Service details — the nature of your repair concern, symptoms, and any photos or descriptions you share.
- Financing inquiries — information needed to check financing eligibility, which is processed by our third-party financing partners.
2. How We Use Your Information
We use the information you submit to:
- Schedule and perform RV repair and maintenance services at our Lancaster shop.
- Communicate with you about your service request, estimates, and appointments.
- Process warranty, insurance, and financing documentation when applicable.
- Improve our Website, services, and customer experience.
- Respond to your inquiries and provide customer support.
3. How We Store & Protect Information
We take reasonable measures to protect the information you submit against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Service records and vehicle information are retained for the duration necessary to provide ongoing service and support.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- Service providers — trusted partners who assist with financing eligibility checks, warranty processing, or insurance claims, under appropriate confidentiality obligations.
- Legal compliance — when required by law, court order, or to protect our rights, property, or safety.
- Business transfer — in connection with a merger, acquisition, or sale of assets, with notice to you.
5. Cookies & Analytics
Our Website may use cookies and similar technologies to improve functionality, analyze traffic, and understand how visitors use the site. Analytics tools may collect aggregated, non-identifying usage data. You can control cookies through your browser settings; disabling them may affect some Website features.
6. Third-Party Links
Our Website may contain links to third-party websites (such as financing providers, Google Maps, or product manufacturers). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.
7. Your Privacy Rights
You may request access to, correction of, or deletion of the personal information you have submitted to us. To exercise these rights, contact us using the information below. We will respond to verified requests within a reasonable timeframe.
8. Children's Privacy
Our Website and services are directed to RV owners and are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Javi's RV Services Center
- 42324 8th St E, Lancaster, CA 93535
- (661) 942-2492
- Through our contact page